Every business that succeeds grows, and as it grows their communication and information technology needs grow. Step by step a computer finds its way onto each desk in the office as each employee strives to stay at the leading edge of the business. Keeping these computers in touch with one another and properly maintained requires skilled desktop management.
The term certainly sounds like an effort to get employees to adopt a clean desk approach to office work, but that would be erroneous. The goal is to create a network of computers that allow employees to interconnect and communicate to foster the synergy of group approaches to problems. The network also serves to eliminate a fair number of meetings, which tend to increasingly eat productive hours as the number of employees increase. The advent of an internal electronic mail system alone can increase productivity dramatically, allowing employees to contact one another regardless of the time of day or geographic separation. A single mass email has the greatest probability of getting to a group of employees in the fastest possible way than any other. Once transmitted, each employee has the exact same information waiting to be retrieved at their convenience. Once initiated, email usually becomes almost a habit, with employees checking for information on a very regular basis.
One of the drawbacks to the new dependence on information technology is the cost of software and the licenses for multiple computer use. There is little a company can do as the programs need regular updating in order to stay current and to avoid security problems. The least expensive way to run a network is to have a central hub from which all the computers can be remotely cared for. The business and employees benefit from the ability to stay in touch with and service clients and accounts from anywhere without traveling, and when they do have to travel, they remain in contact with the home office for support and direction. The gain from the technology, however, can be lost without qualified personnel dedicated to keeping it running smoothly. Every software maker touts their product as a plug and play process that requires no special training or knowledge. To their credit, most of the time that works out pretty well. But regardless the effort and intent, there are simply too many ways to install too many types of programs for the makers to evaluate and prepare for. This leave the occasion where installing a seemingly simple program hijacks the system and freezes or other wise compromises the entire network. Occasionally employees will bring work home, enter it into their home computer and do their magic, then bring it back to the office. While the energy of the employee is to be commended, the possibility of the thumb drive picking up software that can harm your system exists. A set of professionals dedicated to installing a system and protective protocols to ensure there are no problems is more than worth their money.
When employees introduce software from home, they risk circumventing preventive efforts by the desktop management team to keep malware out of the system. It is complicated enough to fight the constant attacks from the external world of the internet. Protecting from intrusions within the firewalls and other protective measures is difficult, costly and inefficient and a bane to the technicians working hard to keep the system running.
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